With nearly 20 years of experience in the Property & Casualty insurance industry, I work with insurtech founders and insurance agencies and brokerages to navigate complexity, align strategy with real-world operations, and build solutions and experiences that resonate with the market.

My background spans front-line service, customer experience leadership, and operational roles within agencies, giving me a deep understanding of the insurance ecosystem and value chain. In addition to my hands-on experience, I conduct research and advisory work across insurance distribution, staying closely connected to AI and automation, evolving market dynamics, alternative distribution models, and the changing needs of agencies and brokers.

This combination allows me to bridge the gap between product, experience, and operations, helping teams translate industry insight into practical decisions that drive adoption and impact.

Today, my work focuses on helping teams:

• Apply insurance and agency insight to shape product direction, use cases, and go-to-market strategy

• Evaluate and refine customer experience to improve usability, adoption, and long-term engagement

• Strengthen operations and client experience through fractional COO/CXO leadership and advisory support

I bring a hands-on, collaborative approach grounded in industry expertise, research, and real-world execution, leading teams to make better decisions, move faster, and build solutions that align with how the insurance ecosystem actually operates.